91% of companies with more than 10 employees now use a CRM. Sounds like we’ve all embraced the future, right?
Except most of them secretly hate it. Why? Because 70% of CRM projects fail when teams don’t talk to each other. The problem isn’t always the tech—it’s how you’re using (or abusing) it.
So how do you know if your CRM needs a tune-up… or if it’s time to walk away?
The features exist—you’re just not using them. Automation, reporting, integrations—they’re all sitting there, neglected, like gym equipment gathering dust in the garage.
Your team never bought in. If adoption is low, the issue isn’t the software. It’s the rollout. People need to know why they’re clicking buttons, not just which ones.
Your forecasts are wrong—but fixable. Set up correctly, a CRM can improve forecasting accuracy by 42%. That means less guesswork, more clarity.
You’re not using AI. 75% of SMBs are already leveraging it, and they’re nearly twice as likely to be growing. Right now, you’re showing up with a flip phone to a Zoom call.
Your team avoids it like the plague. If logging in feels like opening a cursed spreadsheet, that’s not a tool—it’s torture.
Reporting is a joke. If you’re exporting data to Excel just to build a chart, you don’t have a CRM—you have a time sink.
It won’t integrate. A CRM that can’t talk to your other systems is basically a very expensive address book.
Vendor support is nonexistent. If their “help center” looks like it was last updated before TikTok existed, you’re on your own.
Every day it wastes more time than it saves. That’s not ROI—that’s masochism.
Stop burning money on software nobody wants to touch.
Figure out if your problem is people, process, or platform.
Actually see the sales, productivity, and retention bumps you were promised.
Spend less time in meetings asking, “Why don’t we have that report?” and more time closing deals.
Sometimes your CRM needs training wheels. Sometimes it needs to go straight in the recycling bin. The trick is knowing which.
If you’re tired of second-guessing whether your CRM is a tool or a torture device, let’s talk—I help businesses figure it out before they waste another quarter stuck in software purgatory.